Privacy Policy of Jamesaveuy

Jamesaveuy (“we”, “us”, “our”) is dedicated to protecting the privacy and personal information of users (“you”, “your”) who visit, browse, or make purchases through our website (the “Site”)—a destination for finely crafted, meaningful jewelry since 1954. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information, as well as your rights regarding your data. By accessing or using the Site, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. Information We Collect

We collect personal information only to fulfill legitimate business needs—primarily to process your orders, deliver our jewelry and services, and enhance your shopping experience. The information we gather falls into two categories: information you provide directly, and information collected automatically.

1.1 Personal Information You Provide

You share this information voluntarily when interacting with the Site, placing orders, or contacting our team:

Account & Contact Details: When creating an account, subscribing to our newsletter, or reaching out for support, we may collect your full name, email address (e.g., [email protected] for communications), phone number, shipping/billing address, and password (stored in encrypted form to protect security).
Order & Purchase Information: Details about your jewelry selections (e.g., charm designs, ring sizes, necklace engravings), order history, payment method preferences, and transaction amounts. For custom jewelry requests (e.g., engraved pieces), we may collect additional details like names, dates, or short messages (used solely to fulfill your 定制需求).
Payment Information: To process purchases, we collect payment identifiers (e.g., credit/debit card digits, PayPal account links). We do not store full payment card information—this data is encrypted and processed by PCI DSS-compliant third-party payment processors (see Section 5) to ensure security.
Communication Preferences: Information about whether you opt in to receive promotional emails (e.g., new collection announcements, jewelry care tips) or SMS updates (if available).

1.2 Automatically Collected Information

When you browse or use the Site, we gather non-identifiable and usage-related data to optimize functionality and personalize your experience:

Device & Usage Data: Your IP address, device type (e.g., smartphone, laptop), operating system, browser version, screen resolution, and pages visited (e.g., which charm collections you view). We also track interaction data like time spent on product pages, click-through rates, and search queries (e.g., “engraved necklaces”).
Location Data: With your explicit consent, we may collect approximate location data (based on your IP address) to calculate shipping times, offer location-specific promotions (e.g., local jewelry care events), or ensure compliance with regional regulations.
Cookie & Tracking Data: We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons) to remember your shopping cart, login status, and browsing preferences (see Section 6 for details).

2. How We Use Your Information

We use your personal information only for transparent, lawful purposes that align with our mission to deliver meaningful jewelry and exceptional service:

Fulfill Orders & Services: Process your jewelry purchases, verify payment validity, create custom pieces (e.g., engraving), arrange free shipping (as promised in our About Us), and send order confirmations or shipping updates.
Provide Post-Purchase Support: Assist with returns, exchanges, or repairs (per our free returns policy), address questions about jewelry care (e.g., cleaning sterling silver pieces), and resolve issues like damaged items or missing shipments.
Enhance the Site & Products: Analyze usage data to improve Site navigation (e.g., making charm categories easier to find), develop new jewelry designs (based on popular trends like stackable rings), and fix technical errors.
Personalize Your Experience: Recommend jewelry that matches your preferences (e.g., suggesting a complementary charm if you purchased a bracelet) or tailor content (e.g., sending gemstone care tips if you bought a sapphire ring).
Communicate With You: Send transactional emails (e.g., order tracking links, return confirmations) and respond to inquiries via [email protected]. If you opt in, we may share promotional content (e.g., anniversary gift guides) or updates about our 70-year craftsmanship legacy.
Ensure Security & Compliance: Detect and prevent fraud (e.g., unauthorized credit card use), protect against data breaches, and comply with applicable laws (e.g., retaining order records for tax purposes).

3. Storage & Protection of Your Information

We take rigorous measures to safeguard your personal information and uphold the trust you place in Jamesaveuy:

Data Storage: Your information is stored on secure, encrypted servers managed by trusted hosting providers, located in the United States. We retain data only for as long as necessary to fulfill the purposes outlined in this Policy (e.g., order records for 7 years for tax compliance) or as required by law. Once no longer needed, we securely delete or anonymize your data.
Security Measures: We implement industry-standard safeguards to prevent unauthorized access, disclosure, or alteration of your information, including:
SSL/TLS encryption for all data transmitted between your device and our Site (visible via the “https://” prefix in the URL);
Restricted access to personal information (only authorized employees—e.g., customer service, order fulfillment—with a legitimate business need can access it);
Regular security audits and updates to our systems (e.g., patching software to address vulnerabilities);
Employee training on data protection best practices (e.g., recognizing phishing attempts).

While we strive for absolute security, no method of online transmission or electronic storage is 100% foolproof. We cannot guarantee perfect security, but we continuously monitor and improve our measures to protect your data.

4. Your Rights Regarding Your Information

Under applicable privacy laws (e.g., CCPA, GDPR if you’re in the EU), you have the following rights regarding your personal information:

Access: Request a free copy of the personal information we hold about you (e.g., your order history, stored addresses).
Correction: Update or correct inaccurate or incomplete information (e.g., changing your shipping address, updating your email preferences) via your account settings or by contacting [email protected].
Deletion: Request the removal of your personal information (except when we must retain it for legal, tax, or security purposes—e.g., retaining order records to process a refund).
Opt-Out: Unsubscribe from promotional communications by clicking the “Unsubscribe” link in our emails or by emailing [email protected] with your request.
Data Portability: Ask for a copy of your information in a structured, machine-readable format (e.g., to transfer your order history to another platform, if applicable).
Withdraw Consent: Revoke consent for non-essential data uses (e.g., location tracking, personalized promotions) via your device settings or by contacting us.

To exercise these rights, please email us at [email protected] with your full name, account email (if applicable), and a clear description of your request. We may ask for verification of your identity (e.g., a copy of your order confirmation) to protect your privacy, and we will respond within 30 days of receiving your request.

5. Disclosure to Third Parties

We never sell, rent, or share your personal information with third parties for their own marketing purposes. We only disclose data to trusted partners who help us operate the Site and deliver our services, and these partners are contractually required to protect your information and use it only as instructed:

Payment Processors: Companies like Stripe, PayPal, or Square, which handle payment transactions and ensure your financial data is secure.
Shipping & Fulfillment Partners: Carriers like UPS, USPS, or FedEx, which deliver your jewelry and provide tracking updates (we share your shipping address and order details only to facilitate delivery).
Customer Service Tools: Platforms that help us manage inquiries (e.g., email service providers like Mailchimp) or process returns (we share your order number and return reason to streamline refunds).
Analytics Providers: Tools like Google Analytics, which help us analyze Site usage and improve our jewelry offerings (we anonymize data shared with these providers to protect your identity).
Legal & Regulatory Authorities: We may disclose your information if required by law (e.g., to comply with a court order or tax subpoena) or to protect our rights, property, or the safety of our users (e.g., sharing fraud-related data with law enforcement).
Business Transfers: If Jamesaveuy undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such transfer and ensure the new owner complies with this Privacy Policy.

6. Cookies & Similar Technologies

We use cookies to enhance your Site experience and provide personalized service—consistent with our goal of making your jewelry shopping journey seamless:

Necessary Cookies: Essential for the Site to function (e.g., remembering items in your shopping cart, enabling login). You cannot disable these cookies without disrupting Site functionality.
Performance Cookies: Track how you use the Site (e.g., which jewelry pages you visit most) to help us improve speed and usability.
Functional Cookies: Remember your preferences (e.g., saved shipping addresses, ring size defaults) to save you time during checkout.
Marketing Cookies: Enable us to show you personalized promotions (e.g., a discount on charms if you viewed charm bracelets) or retarget ads (only if you opt in).

You can manage cookie preferences through your browser settings (e.g., Chrome, Safari) to block non-essential cookies. Note that disabling performance or marketing cookies may limit features like personalized recommendations or saved preferences.

7. Minors’ Privacy

The Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from minors under 13. If we learn that we have collected data from a minor under 13, we will delete it immediately. Parents or guardians who believe their child has shared information with us may contact [email protected] to request deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws, business practices, or Site features (e.g., adding new jewelry customization tools). When we make material changes, we will notify you via:

A prominent banner on the Site’s homepage;
An email sent to the address associated with your Jamesaveuy account (if you have one).

The updated Policy will take effect 7 days after notification. Your continued use of the Site after the effective date constitutes acceptance of the revised terms.

9. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our team at:

Email: [email protected]

Mailing Address (for physical inquiries): Jamesaveuy Customer Support, 13 Commerce Way, Austin, TX 78701, United States

We aim to respond to all privacy-related inquiries within 2 business days.