Shipping Policy for Jamesaveuy

Since 1954, Jamesaveuy has crafted jewelry that holds beauty and meaning—and our shipping process is designed to honor that care: every piece is handled with precision, packaged to protect its craftsmanship, and delivered at no cost to you. This policy outlines our delivery options, timelines, and procedures for all orders, aligning with our Terms of Purchase and Customer Service Policy to ensure your jewelry arrives safely and on time. By placing an order, you acknowledge and agree to these terms.

1. Shipping Coverage

1.1 Domestic Shipping (U.S. Only)

We offer free shipping on all orders (no minimum spend required) to:

All 50 U.S. states, Washington D.C., and U.S. territories (e.g., Puerto Rico, Guam);
P.O. boxes (via USPS Priority Mail—expedited shipping requires a physical street address);
Remote areas (e.g., Alaska, Hawaii) – delivery may take extra time (see Section 3.2 for details).

1.2 International Shipping

International delivery is available by request only (e.g., Canada, Europe, Australia) for handcrafted and custom jewelry. To inquire:

Email our team at [email protected] with your full shipping address and the products you wish to purchase;
We’ll provide a custom quote (including international shipping fees—domestic free shipping does not apply) and estimated delivery timeline within 1–2 business days.

Important: International orders may be subject to import duties, taxes, or customs fees—these are your responsibility and collected by the carrier upon delivery (we do not cover these costs).

2. Shipping Methods & Packaging

2.1 Domestic Shipping Methods

We select carriers based on your location and order type to balance speed and safety (all methods include tracking):

Shipping Method	Carrier	Best For
Standard Shipping	USPS Priority Mail / UPS Ground	In-stock jewelry (charms, rings, necklaces)
Expedited Shipping	UPS 2nd Day Air	Time-sensitive gifts (available for $14.99—optional, not required for free shipping)

Free Shipping: Applies to Standard Shipping for all orders—automatically applied at checkout (no code needed).

2.2 Jewelry-Specific Packaging

To protect our handcrafted pieces (e.g., sterling silver charms, gemstone rings) during transit, every order includes:

A rigid Jamesaveuy gift box (with our brand logo) to prevent crushing;
Anti-tarnish pouches for metal jewelry (slows oxidation during shipping);
Bubble wrap or tissue paper for delicate items (e.g., engraved pendants, thin chains);
A sealed invoice (inside the box, not visible from the outside—ideal for gifts).

2.3 International Shipping Methods

International orders are shipped via DHL Express or USPS International Priority (trackable, with customs documentation included) to ensure timely clearance and delivery.

3. Order Processing & Delivery Timelines

3.1 Processing Time

Before shipping, we prepare your order (verify payment, craft custom pieces, inspect quality) at our Texas workshop:

Order Type	Processing Time (Weekdays, 9 AM–5 PM CT)
In-Stock Jewelry	1–2 business days (no extra crafting needed)
Custom Jewelry	3–5 business days (e.g., engraving, birthstone setting—we confirm timelines in your order confirmation)

We do not process orders on weekends or U.S. federal holidays (e.g., Christmas, Thanksgiving)—processing resumes on the next business day.

3.2 Delivery Timelines

Delivery time begins after your order ships (not when placed). Estimates are as follows:

Domestic Delivery

Shipping Method	Contiguous U.S.	Remote Areas (AK, HI, PR)
Standard Shipping	3–7 business days	7–10 business days
Expedited Shipping	2 business days	Not available

International Delivery

Estimated time: 7–14 business days (varies by country—customs clearance may add 1–3 days).
Example: An in-stock necklace ordered on Monday (CT) processes by Tuesday, ships Wednesday, and delivers between Saturday and the following Wednesday (Standard Shipping).

4. Shipping Address Changes & Errors

4.1 Address Changes

You may update your shipping address only if your order has not shipped (i.e., before you receive a shipping confirmation email):

Email [email protected] with your order number and corrected address within 24 hours of placing your order;
We confirm address updates via email (if processed successfully).

No Changes After Shipment: Once a tracking number is issued, we cannot modify the address—contact the carrier directly (using your tracking link) to request a redirect (carriers may charge a fee).

4.2 Incorrect Addresses

If you provide an incomplete or wrong address (e.g., missing apartment number, typo in city name) and the order is returned to us:

We’ll email you to confirm the correct address;
You’ll be responsible for re-shipping fees ($5.99 for Standard Shipping—we waive this fee if the error was ours).

5. Order Tracking & Notifications

5.1 Tracking Information

Once your order ships, we send a shipping confirmation email to your account address with:

A unique tracking number;
A direct link to the carrier’s website (USPS, UPS, DHL) to check real-time status (e.g., “In Transit,” “Out for Delivery”);
Estimated delivery date (from the carrier).
Tracking information may take 24–48 hours to update after shipment (carriers need time to scan the package).

5.2 Tracking Assistance

If tracking shows no updates for 3+ business days (domestic) or 5+ days (international), email [email protected] with your order number—our team will:

Contact the carrier to investigate (e.g., “Is the package stuck in transit?”);
Share updates with you within 1 business day (per our Customer Service Policy).

6. Shipping Exceptions & Resolution

We resolve issues promptly to minimize disruption—especially for gift or milestone orders:

6.1 Delayed Deliveries

A delivery is “delayed” if it exceeds the estimated timeline by:

3+ business days (domestic Standard Shipping);
7+ business days (international shipping).

To resolve:

Check the carrier’s tracking page (delays often result from weather, high volume, or customs holds);
If no update, email us—we’ll escalate the issue with the carrier and offer:

A discount code (10% off your next order) for minor delays;
A full refund or free reshipment (if the delay is our fault, e.g., late processing).

6.2 Lost Packages

If the carrier marks your package as “Lost” (after 7+ days of no delivery):

We confirm the loss with the carrier (3–5 day investigation);
We offer:

A full refund (to your original payment method, processed within 2 business days);
A free reshipment of the same item (if in stock—your choice).

6.3 Damaged in Transit

If your jewelry arrives damaged (e.g., broken chain, scratched ring, crushed box):

Email us within 48 hours of delivery (per Section 7 of our Terms of Purchase) with:

Your order number;
Photos of the damaged packaging and jewelry;
A description of the issue (e.g., “The necklace chain snapped during shipping”).

We resolve the issue within 1–2 business days:

Ship a replacement (free of charge, with expedited shipping if needed);
Process a full refund (no need to return the damaged item—we may ask you to discard it for safety).

7. Risk of Loss & Signature Requirements

7.1 Risk of Loss

The risk of damage to or loss of your jewelry transfers to you upon delivery (when the carrier confirms delivery to your address). We are not responsible for:

Packages stolen after delivery (e.g., left on an unsecure porch);
Packages held at carrier locations (e.g., UPS Access Point) beyond the carrier’s holding period (typically 5–7 days).

7.2 Signature Confirmation

For orders over $200 (e.g., gemstone necklaces, custom bracelets), we require signature confirmation upon delivery (carriers will not leave the package without a signature). This reduces theft risk—you can authorize an alternative recipient (e.g., neighbor) via the carrier’s website.

8. Contact Us for Shipping Support

For questions about this policy (e.g., expedited shipping, custom order timelines) or issues (e.g., delayed packages, damaged jewelry), reach out to our team:

Email: [email protected]
Mailing Address (for returns or physical inquiries): Jamesaveuy Customer Support, 13 Commerce Way, Austin, TX 78701, United States

We respond to shipping-related inquiries within 2 business hours (weekdays)—consistent with our commitment to attentive service.

9. Changes to This Policy

We may update this Shipping Policy to reflect carrier rate changes, new packaging standards, or expanded delivery options (e.g., adding local pickup). We’ll notify you of material changes via:

A prominent banner on our Site homepage;
An email to your Jamesaveuy account address (if you have one).

Updates take effect 7 days after notification—your continued use of our Site means you accept the revised policy.